FAQ's
General Information
What are your opening times?
We are open 7.30am – 5pm Monday to Friday and 8am – 12pm Saturdays. We are closed on Sundays and Bank Holidays.
What days do you deliver on?
We deliver Monday to Friday between 8am – 4pm.
What are your delivery charges?
Click here to find out the charge to deliver to your area.
Does someone need to be present to accept a delivery?
No. We can leave your delivery on the driveway or a safe place pre-agreed with you.
Please note: We cannot accept any liability if the goods are stolen or damaged after we have delivered them.
What size vehicle do you deliver on?
We have two delivery trucks at 3.5T and 7.5T. Generally, deliveries are taken out in the larger truck, so if you have any restrictions or access problems please mention it on our order notes at checkout
Do you deliver using a Hiab?
Unfortunately not. All our deliveries are handballed off.
Will your driver take our products round to the back garden?
We only offer a KERBSIDE delivery service which means we only deliver products to a customer’s driveway or site entrance.
What is your estimated delivery time from order?
We aim to deliver to you between 1 – 3 working days from the date of your order.
Can I request a specific date for delivery?
Yes, you can write a specific date on the order request during checkout. However, we cannot guarantee that you get your products on that date but we will strive to meet your requested date to the best of our ability.
Do you sell reclaimed sleepers?
We only stock NEW green softwood and oak sleepers at our yard.
Is your timber treated?
Our timber posts are UC4 pressure treated for direct soil contact. All other timber products (eg. featheredge, arris rails, gravel boards etc) are UC3 treated for the outdoors.
What is the difference between Green and Brown treated timber?
This depends:
The brown panels are dip-treated and green are pressure treated.
With all our other timber (posts, arris rails, gravelboards etc) they go through the same pressure treatment process.
Green timber has a naturally-pale, wooden colour but you will also note a slight green tint.
Brown timber goes through the same process as the green but an additional dye is added to the treatment process.
Are your panels pressure treated?
The Green timber panels are. The Brown panels are dip-treated: which means they are dipped in a tank with preservative and then taken out to dry.
Please follow this link for more information on our panel treatment process.
Do you offer a cutting service?
Unfortunately not. But we do offer custom mortice timber posts for traditional closeboarded fencing. These posts normally take 1 – 2 working days to manufacture.
Do you accept American Express?
We do not accept American Express.
Do you also install fencing?
Yes, we do! We would have to come out to see the property/site before sending a quotation. To organise a site visit please either contact us via our website or call our store on 01420 521040.